Welcome to Kitehouse

Kitehouse is incident management software for student accommodation teams.

It helps staff log incidents, access resident data, follow clear workflows, and reduce admin time across day-to-day site issues.

Incident management for student accommodation

Use Kitehouse to:

• Log and manage accommodation incidents in one place
• Access resident and staff information during incident reporting
• Track incident status, priorities, and service workflows
• Review dashboards, reports, governance data, and audit trails

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Quickstart

Set up Kitehouse, configure site settings, and start tracking incidents.

Site Administrators

Creating a Report

Create an incident report, add context, and update incident details.

Staff Members

Governance

Review incident trends, repeat incidents, compliance reporting, and audit trails.

Compliance

Support

Start with Quickstart to configure your site and incident workflows.

If you are joining as a team member, use Quickstart for Staff Members.

For day-to-day tasks, see the Staff Guide and Admin Guide.