Priorities

Priorities allows you to sort your incidents based on priority and can notify you which is needing immediate response.

Creating a Priority Label

To create a priority label, follow the steps below:

1

Go to the Priorities Tab

Under Site Settings, select the Priorites tab.

2

Click 'Create Priority'

Click the 'Create Priority' button to create a priority label. Your newly-created priority label should appear at the bottom of the list.

Please do note by default, Kitehouse will automatically create 5 categories to get you started.

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Editing a Priority Label

To edit a priority label, simply click the label you like to edit and a menu pops out.

In the menu, you can change the name and colour of the label and enable email notifications for site staff when the priority label is used.

To archive a label, simply click on the three dots on the side and click Archive Priority. Once archived, it will go to the Archived tab.