Status Pipeline

Status Pipeline allows you to track the current status of an incident. Each category can have it's own different pipeline and override the default.

Configuring Default Status Pipeline

To create a status pipeline, follow the steps below:

1

Go to the Status Pipeline tab

Simply head over to Site Settings then select the Status Pipeline section.

2

Configure the Default Status Pipeline

The first section you'll see is the status pipeline for default incidents. All incident categories without a custom pipeline will use this. You can add/move/remove the different statuses and select which of them are terminal. To change the colour, simply click the coloured square and the available colours should appear below.

A Terminal marks the end of the pipeline. You can select multiple statuses to be the terminal and staff members can simply select from a dropdown the desired status.

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Category Overrides

Optionally, you can toggle a custom pipeline for categories that need different statuses than the default one. Simply tick the Custom Outline and customise the pipeline to suit your specific category.