SLA Policies

get

List all SLA policies for a site.

Path parameters

siteIdstringRequired

Responses

200

Default Response

No content

get/sla-policies/{siteId}

GET /sla-policies/{siteId} HTTP/1.1
Host: api.kitehouse.co.uk
Accept: */*

200

Default Response

No content

post

Create a new SLA policy.

Path parameters

siteIdstringRequired

Body

namestringRequired

category_idsstring[]Required

enabledbooleanOptional

Responses

200

Default Response

No content

post/sla-policies/{siteId}

POST /sla-policies/{siteId} HTTP/1.1
Host: api.kitehouse.co.uk
Content-Type: application/json
Accept: */*
Content-Length: 208

{
  "name": "text",
  "category_ids": [
    "text"
  ],
  "targets": {
    "first_response": {
      "hours": 1,
      "minutes": 1
    },
    "resolution": {
      "hours": 1,
      "minutes": 1
    },
    "escalation": {
      "hours": 1,
      "minutes": 1
    },
    "business_hours_only": true
  },
  "enabled": true
}

200

Default Response

No content

put

Update an SLA policy.

Path parameters

siteIdstringRequired

policyIdstringRequired

Body

namestringOptional

category_idsstring[]Optional

enabledbooleanOptional

Responses

200

Default Response

No content

put/sla-policies/{siteId}/{policyId}

PUT /sla-policies/{siteId}/{policyId} HTTP/1.1
Host: api.kitehouse.co.uk
Content-Type: application/json
Accept: */*
Content-Length: 208

{
  "name": "text",
  "category_ids": [
    "text"
  ],
  "targets": {
    "first_response": {
      "hours": 1,
      "minutes": 1
    },
    "resolution": {
      "hours": 1,
      "minutes": 1
    },
    "escalation": {
      "hours": 1,
      "minutes": 1
    },
    "business_hours_only": true
  },
  "enabled": true
}

200

Default Response

No content

delete

Delete an SLA policy.

Path parameters

siteIdstringRequired

policyIdstringRequired

Responses

200

Default Response

No content

delete/sla-policies/{siteId}/{policyId}

DELETE /sla-policies/{siteId}/{policyId} HTTP/1.1
Host: api.kitehouse.co.uk
Accept: */*

200

Default Response

No content